Why the ‘bottom of the funnel’ is impoverishing brands…
The bottom of the funnel did not “win”. It was over-invested. For more than ten years, the work of Les Binet and Peter Field has documented a counterintuitive…
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The bottom of the funnel did not “win”. It was over-invested. For more than ten years, the work of Les Binet and Peter Field has documented a counterintuitive…
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This graph does not say ‘opinions have no place in advertising’ At first glance, this graph may seem counterintuitive to those who advocate for the integration of customer…
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The context is no longer neutral: it becomes a signal. In 2026, the environment in which an advertisement is displayed no longer plays a mere background role. It…
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The paradox of customer centricity Brands love to proclaim their love for their customers: slogans, value statements, promises of a ‘human-centred’ experience. They want to be ‘customer-centric’, at…
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